Our Guiding Principles

We are proven specialists in coffee, cocoa and tea logistics. We also handle other high value commodities where know-how, prime performance and a high level of trust are essential. With our customers we share a fascination and passion for these commodities.

As logistics specialists, we are actively creating value along the entire supply chain. Our services include transportation, import & export services, warehousing, handling & processing, as well as specialised services in the field of contract logistics, supply chain management and IT solutions. In short, we promise and deliver customised service offerings to all our customers.

Experience gathered over decades, our pledge to quality and the dedication of our employees ensures consistently high service quality which is the basis for long years of trustful cooperation with our customers.

Lead by the owner and the strong management team, the independent Vollers Group has its roots in Bremen and focuses its business activities on Europe. Proximity to our customers, local knowledge and entrepreneurial spirit are the key to continuously high customer satisfaction and long-term mutual success. It is the responsibility of each local management to drive the business. The central resources of the Vollers Group are available in addition to support all locations.

We concentrate all our business activities on coffee, cocoa and tea as well as other high-value commodities. This focus helps to systematically develop current and future potentials for success. Commodity- and function-specific strategies and standards are defined centrally for the entire Group and are adjusted and implemented by the individual locations.
The Vollers Group‘s guiding principles, group standards and strategic guidelines form the framework where cultural and country-specific particularities can find their place.

We make profits in order to be able to invest in future business potentials and innovations. This is how we ensure the long-term independence and stability of our group of companies.

Motivating work environment: We want everyone to be appreciated and to be able to work in a positive, trustful and motivating atmosphere.

Diversity: We as a diverse group of people encourage ourselves and others to live and embrace diversity.

Safety & health consciousness: We invest in a safe work environment and promote safety and health awareness. We actively strive to avoid work accidents and minimise dangerous situations.

Challenges & opportunities: We challenge ourselves to act on our own initiative and give each other the necessary support. We encourage ourselves to develop and implement new ideas.

Participation: We are a member of key industrial associations, contributing to the further development of the industries in which we are active.

Training: We primarily train ourselves internally, ensuring professional expertise and quality of service within our organization. We want to support and enhance the capabilities of all of us.

The right balance: As far as it is organisationally possible, we enable a good work-life-balance.

We are environmentally conscious: We seek to minimise our environmental impact. We actively monitor and reduce our carbon footprint in line with European Union directives. All our investments are evaluated in terms of social, economic and environmental sustainability. We endeavour to produce our services more efficiently from year to year.

We prepare ourselves: We continuously acquire new knowledge in the areas of environmentally friendly practices and sustainability.

We make a contribution: Commitment to the environment is an essential building block in our coexistence. The Vollers Group commits itself to international initiatives in the field of our commodities.

We digitalise: Digitalisation enables us to streamline our processes and operations. By creating transparency, we have the opportunity to optimise our services, make them more resilient, faster and allowing us to deliver excellent performance.

We connect: To enhance our customers‘ experience and to optimise the underlying supply chain, we strive to digitally connect our customers and partners. By building these connections, we create efficiencies along the entire value chain.

We provide: We are proud to offer a range of customised digital solutions for the benefit of our customers and
partners. We continue to focus on these digital solutions in order to lead the industry in customer service.

We ensure quality: We understand quality in a universal way which means: “Quality by everyone with every task every day!” We expect quality consciousness of all of us and urge for caution, care and cleanliness.

We keep up to standard: We assess additional certifications of our processes on a regular basis in order to comply with customer demands and expectations.

We improve ourselves: We continuously acquire new knowledge and enhance ourselves in the areas of food safety, quality standards and our company processes.